Defective merchandise should be returned for repair to the manufacturer or any authorized service center in Customer's area. Additional manufacturers may be added to this list as manufacturer policies change.

Software, Custom orders, volume licensing program software, products designated as special order are final and cannot be returned even unopened.

If your product is not made by one of the manufacturers mentioned above, or does not fall on the category of software, special or custom order, the following policy applies:

closed packages
CompuBiz USA cannot accept returns of products once they have been opened. Before opening each product, Customer shall check the packaging and label(s) carefully to be sure that Customer received the correct product and version. If the supplier's original packaging and seal is still intact, Customer may return the product to us within 7 days from the date of purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 20% restocking fee. Return shipping to CompuBiz USA is at Customer's own expense.

defective products
Defective products, other than those listed above as Non-returnable Products, will be accepted for credit, replacement, exchange or repair, at CompuBiz USA's discretion, if the product is presented to CompuBiz within 7 days from the date the package was received by Customer. The product must be deemed defective by CompuBiz USA's technical support department in order for Customer to obtain a return authorization. Manufacturer restrictions do apply and are outlined in CompuBiz USA's return policy. Terms of the manufacturer's warranty apply from day one. A product deemed Non-defective may ONLY be issued a return authorization under extraordinary circumstance if the product is presented to CompuBiz within 7 days from the date the package was received by Customer and at CompuBiz USA's SOLE discretion. All non-defective returns are subject to a 20 percent restocking fee. Shipping charges are not refundable. CompuBiz USA cannot accept unauthorized shipments billed to the recipient.

damaged shipment
Customer should make sure that the damaged packages are noted on the carrier's delivery record in order for CompuBiz USA to file a damage claim. Customer shall save the merchandise in the original box and packing it arrived in and notify CompuBiz USA immediately to arrange for a carrier inspection and pick up of the damaged merchandise. If Customer does not notify CompuBiz USA of damaged goods within the first 3 days of arrival, CompuBiz USA's regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Customer shall call 800-873-2127 to arrange for carrier inspection and a pick up of damaged merchandise.

dispute resolution
The parties will attempt to resolve any claim, dispute or controversy (whether in contract, tort or otherwise) against CompuBiz USA, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph "CompuBiz USA") arising out of or relating to this Agreement, CompuBiz USA's advertising, or any related purchase (a "Dispute") from CompuBiz USA will be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration. The mediation will be held in County of Los Angeles, State of California. Either party may demand mediation in writing, serving on the other party a statement of the dispute, controversy, or claim, and the facts relating to it, in reasonable detail. Furthermore, if within thirty (30) days after such demand, the parties have not agreed upon a mediator and commenced mediation, the matter will be referred to arbitration as explained below. Furthermore, if, within forty-five (45) days after such demand the matter has not been resolved to the satisfaction of both parties, then the matter will be referred to arbitration as follows:

The arbitration will be held in County of Los Angeles, State of California, before a panel of three arbitrators. Either party may demand arbitration in writing, serving on the other party a statement of the dispute, controversy, or claim, and the facts relating to it, in reasonable detail, and the arbitrator nominated by that party.

Within thirty (30) days after such demand, the other party will name its arbitrator, and the two arbitrators named by the parties will, within ten (10) days, select a third arbitrator.

The arbitration will be governed by the Commercial Arbitration Rules of the American Arbitration Association (the "AAA"), except as expressly provided in this Article. However, the arbitration will be administered by any organization mutually agreed upon by the parties. If the parties are unable to agree upon the organization to administer the arbitration, it will be administered by the AAA. The arbitrators may not amend or disregard any provision of this section.

The expenses of arbitration shall be borne by the party against whom the decision is rendered, or apportioned in accordance with the decision of the arbitrators if there is a compromise decision. Judgment upon any award may be entered in any court of competent jurisdiction.

indemnification
Customer will indemnify, defend, and hold CompuBiz USA NOT LIABLE from any and all claims, damages, losses, costs and actions and expenses from breach of Customer's contractual agreement with any third party as the result of buyer's purchase of merchandise from CompuBiz USA.

interest, late charge, collection costs and related fees
Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. Customer is responsible for a monthly late charge equal to $29 or 1.5% of the outstanding balance, whichever is higher. Customer shall be responsible for all collection fees, including reasonable attorney's fees and cost.

waiver
No delay or omission by CompuBiz USA to exercise any right or power occurring upon any noncompliance or default with respect to any terms of this Agreement shall impair any such right or power, or be construed as a waiver thereof. A waiver by CompuBiz USA of any of the covenants, conditions, or agreements to be performed by Customer shall not be construed as a waiver of any succeeding breach or default in the same or any other term or condition hereof.

export restrictions/legal compliance
If this transaction involves an export under the Export Administration Regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by CompuBiz USA were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited.

The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported in violation of any other applicable laws or regulations. Customer may not access, download, use or export this Site, or the content, software, products or services provided on the this Site in violation of U.S. export laws or regulations, or in violation of any other applicable laws or regulations. Customer agrees to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority, and not to directly or indirectly provide or otherwise make available the commodities, technology and/or software sold or distributed under these terms and conditions of sale of CompuBiz USA in violation of any such restrictions, laws or regulations, or without all necessary approvals, including, without limitation, for the development, design, manufacture or production of nuclear, chemical or biological weapons of mass destruction. As applicable, Customer shall obtain and bear all expenses relating to any necessary licenses and/or exemptions with respect to its own use of the commodities, technology and/or software sold or distributed under these terms and conditions of sale of CompuBiz USA outside the U.S. Neither the commodities, technology and/or software sold or distributed under these terms and conditions of sale of CompuBiz USA nor the underlying information or technology may be used or otherwise provided or made available, either directly or indirectly, (i) into Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or any other country subject to U.S. trade sanctions, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Persons or the U.S. Commerce Department's Table of Denial Orders.

By agreeing to these Terms and Conditions of Use, Customer agrees to the foregoing and represents and warrants that Customer is not located in, under the control of, or a national or resident of any such country or on any such list.